Home CommunitySony and Xbox Accept Refunds for Crimson Desert

Sony and Xbox Accept Refunds for Crimson Desert

by Carlos Mendoza

Key Takeaways

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  • The game Crimson Desert faced criticism shortly after its release on multiple platforms, with a majority of players reporting issues with the story, control system, and performance.
  • Many players on Steam requested refunds due to these issues, a trend now also observed on Xbox Series and PlayStation 5.
  • Players highlighted an excessively intricate control scheme as a primary issue, suggesting that the developers unnecessarily complicated the controls.
  • Crimson Desert is experiencing compatibility issues with Intel Arc GPUs, causing significant performance problems for PC gamers who rely on these budget-friendly options. The reasons for this incompatibility are currently unknown but may be due to the small market share of Intel Arc GPUs or the games reliance on a DirectX feature not yet supported by Arc.

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Within 24 hours of its release on PC, PlayStation 5, and Xbox Series, the Korean epic Crimson Desert is facing criticism regarding its story, control system, and performance, leading to refund requests. On Steam, the game has garnered a 63% negative player review score, with many users reporting refund requests. This trend, typically seen on PC, is now also occurring on Xbox Series and PlayStation 5. Players cite an excessively intricate control scheme as a primary issue, even given the game’s wide array of available actions. Many complaints suggest that Pearl Abyss unnecessarily complicated the controls. Control latency is another major complaint, with players reporting a perceptible delay between button presses and on-screen actions. This issue, compounded by action lag, has led to player dissatisfaction and even a Crimson Desert meme based on Call of Duty’s “press F” scene, as highlighted by Jim QC (@JimWatford) on X: > I found that this solved the problem. pic.twitter.com/O6b9Omel1w > > — Jim QC (@JimWatford) March 20, 2026

Crimson Desert’s Intel Arc GPU Compatibility Issues Cause Player Frustration

Crimson Desert is also experiencing compatibility issues with Intel Arc GPUs. The game experiences significant performance issues on these cards, frustrating PC gamers who rely on these budget-friendly options. The reasons for this incompatibility are unclear, but some speculate that possible causes include the relatively small market share of Intel Arc GPUs or the game’s reliance on a DirectX feature that Arc does not yet support. In other recent news: Crimson Desert, which has sold 2 million copies, has developers addressing its fans. Microsoft has released a new Feedback Hub to address Windows 11 issues. Call of Duty: Modern Warfare has seen a surge of players on Steam. Some users are experiencing issues with Microsoft account sign-ins due to Windows 11. A special episode of the Windows Central Podcast is upcoming. (Note: While the original text included this item, its relevance to Crimson Desert is not stated.) Despite its initial popularity, Crimson Desert’s rocky launch highlights the importance of addressing player concerns and ensuring broad hardware compatibility.

In Case You Missed It

In our latest gaming deep dives, Ahmed Hassan’s Players for Life post explores the mixed reception of Pearl Abyss’ Crimson Desert, launched with impressive numbers but facing challenges like complex controls and unresponsive interfaces. Meanwhile, Sophie Laurent analyzes how the game’s Blackspace Engine optimizes it across PS5 versions, surprisingly reaching 80 fps on the base console. And if you’re eager to understand the latest in gaming technology, Marcus Thompson unpacks AMD’s Fidelity Soft Resolution 4.1, powered by AI-driven resolution conversion and offering significant performance improvements – all available now!

Sony and Xbox Accept Refunds for Crimson Desert CrimsonDesert 6

Specification
Official NameCrimson Desert
Brief SummaryA devastating ambush in the deep of night by their sworn enemies the Black Bears leaves members of the Greymanes dead or scattered across the continent. Kliff – having lost his Greymane comrades, his family in all but name – is determined to reunite with the survivors, rebuild the fallen Greymanes, and reclaim what was lost. But on a journey where alliances are forged, dangers abound, and mysterious factions are uncovered, Kliff will come to realize that an unprecedented threat and a destiny greater than he imagined await him.

Crimson Desert is an open-world action-adventure game set in the beautiful yet brutal continent of Pywel. Embark on a journey as the Greymane Kliff and restore what has been lost. Explore uncharted lands, fight against threats that stand in your way, and discover the wonders the world has in store.

PlatformsPlayStation 5, PC (Microsoft Windows), Xbox Series X|S, Mac
ReleasedMarch 19, 2026
GenreAdventure
Play ModesSingle player
Content Rating18+
LanguagesChinese (Simplified), English, Korean
GenrePearl Abyss
GenrePearl Abyss
Ratings84/100 (20 reviews)

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