Crunchyroll Experiences Over 100GB of Data Stolen

Key Takeaways

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A security breach at Telus Digital, Crunchyrolls India-based partner, occurred in March 2026, potentially compromising user data such as IP addresses, email addresses, and credit card details.
The hacker allegedly accessed internal areas like customer support, ticketing systems, and more by exploiting a phishing email opened by a Telus employee running malware.
Crunchyroll users are advised to update their passwords due to the data breach, following a similar attack in 2023 that resulted in over $16 million in payouts.
Concerns have been raised about Crunchyrolls handling of user data, including allegations from 2023 that they shared viewing data with third-party marketing platforms without proper authorization.

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On March 12, 2026, a security breach at Telus Digital, Crunchyroll’s India-based partner, occurred when an employee opened a phishing email containing malware. This enabled the hacker to navigate Telus Digital’s systems and access customer support, ticketing, and other internal areas. On March 23, 2026, Cyber Digest reported that an anonymous hacker claimed responsibility for a cyber attack on Crunchyroll. The hacker alleged that a Telus employee running malware on their work computer led to the theft of over 100GB of data, including subscriber information. Cyber Digest also reported via X (formerly Twitter) that leaked data samples suggest the stolen information includes user IP addresses, email addresses, and credit card details. The method of attack aligns with the broader Telus Digital incident. Because BPO providers often have privileged access to authentication workflows and billing systems, they are attractive targets for hackers. Cyber Digest reported that sensitive personal information (PII), such as IP addresses, email addresses, credit card details, and user behavior data, was compromised. If true, this could result in identity theft, financial fraud, and targeted phishing attacks against Crunchyroll users.

Data Breach at Crunchyroll: User Info Leaked, Password Update Recommended

While the hacker claims to have exfiltrated a 100GB dataset from Crunchyroll’s customer analytics environment and associated ticketing systems, Crunchyroll reportedly detected and blocked the unauthorized access within 24 hours. Crunchyroll has not yet publicly responded to the incident; however, Telus, its Canadian partner, has confirmed that it was targeted. This incident raises further concerns, considering claims from 2023 that Crunchyroll was allegedly sharing user viewing data with third-party marketing platforms without proper authorization. Given the reported breach, users are advised to update their passwords, particularly in light of a similar attack in 2023 that resulted in payouts exceeding $16 million due to mishandling and subsequent events.

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