PayPal Down on Steam in Brazil” by Victor Hidalgo

PayPal Discontinues Services on Steam for Certain Currencies, Affecting Brazil and More

By Victor Hidalgo, journalist and host of YouTube’s Camarada Hidalgo (also on Twitch). A recent attempt to purchase the cooperative climbing game Peak on the Steam Store, available at a 38% discount, encountered a payment issue. After selecting the game and proceeding to checkout, Steam displayed a message stating, “Sorry, PayPal isn’t available in your country,” despite PayPal being the pre-selected payment option. This incident led to a redirection to Steam’s official support page. There, a message titled “Why is PayPal available in my currency” clarified that starting in early July 2025, PayPal’s acquiring bank for transactions in certain currencies would cease processing Steam purchases. This change specifically excludes transactions in EUR, CAD, GBP, JPY, AUD, and USD, effectively ending PayPal payments on Steam for customers in Brazil and other affected regions. Steam’s message further stated that while PayPal might be offered for some currencies in the future, no timeline has been established. The company is also considering additional payment methods for affected customers. In the interim, Steam advises users to utilize existing payment options or, if those are unsuitable, to purchase a Steam Wallet code to add funds.

PayPal Discontinues Services on Steam for Multiple Currencies Affecting Brazil and Beyond

This issue is not exclusive to Brazil. A Redditor from Poland also reported difficulties using PayPal on Steam due to currency limitations. According to their account, PayPal support directed them to contact Steam, claiming Steam had removed the option. During the discussion, the PayPal agent reportedly disconnected abruptly. Despite these changes, Brazilian customers retain access to other existing payment methods on Steam for game purchases. Concurrently, Brazil’s payment landscape is evolving with Pix, a new payment method developed by the Central Bank. Pix operates independently of international operators or processors and is being adopted by other countries, including Chile and Argentina. For Brazilian users experiencing issues with PayPal on Steam, several avenues for recourse are available: 1. File a complaint with the Brazilian Central Bank (BCB) directly on its website regarding PayPal’s service availability, even if temporary. 2. Contact São Paulo’s consumer protection agency, PROCONSP, for assistance in seeking an explanation from PayPal. As of now, PayPal has not issued a statement regarding its decision to discontinue services for certain currencies on Steam in Brazil. Further information is anticipated.

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