PS5: You Can Now Get Game Refunds More Easily
Ahmed Hassan 
Key Takeaways
Created with AI - we're still experimenting, so apologies if it misses the mark
- Sony has introduced a new Refund Request feature, making it easier to request refunds for purchases on the PlayStation Store.
- This feature can be accessed through both the PlayStation App and the PlayStation Store website.
- To initiate a refund via the website, users should log into their account, navigate to Transaction History, select the desired purchase, and choose Request Refund. On the app, users need to open the app, access the store, tap the menu icon, navigate to Transaction History, select the specific transaction, and choose Refund Request.
- The underlying refund policy remains unchanged: requests must be submitted within 14 days of the games purchase, and the game must be unplayed (not yet downloaded).
Simplified Refunds on PlayStation Store with New “Refund Request” Feature
Sony has introduced a new “Refund Request” feature, significantly simplifying the process for obtaining refunds on PlayStation Store purchases. This enhancement is available through both the PlayStation App and the PlayStation Store website. To initiate a refund via the PlayStation Store website, users should log into their PlayStation account. From there, navigate to the Transaction History within Account Settings, select the desired purchase, and choose “Request Refund.” For those using the PlayStation App, the detailed steps are as follows: 1. Open the PlayStation App and access the PlayStation Store. 2. Tap the icon in the top right corner of the screen (represented by three horizontal lines). 3. Navigate to Transaction History. 4. Select the specific transaction and choose “Refund Request.” While the process for requesting a refund has been streamlined, Sony’s underlying refund policy for PlayStation 4 and PlayStation 5 games remains unchanged. To qualify for a refund, requests must be submitted within 14 days of the game’s purchase on the PlayStation Store. Additionally, the game must be unplayed, meaning it has not yet been downloaded. This new functionality enhances user convenience, while the core refund policy remains consistent. (Source: Playstation Lifestyle)
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About the Author
Marcus Thompson 
Jonathan Dubinski 
Sophie Laurent 
