Borderlands 4: Randy Pitchford’s Lunar Outbursts on Twitter Defending His Game

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Borderlands 4’s Mixed Reception Amid PC Performance Issues and CEO’s Controversial Responses

Borderlands 4’s launch proved commercially successful, achieving strong sales and attracting over 300,000 concurrent players on Steam—a new record for the franchise. However, players reacted with mixed sentiment to the release due to PC performance issues. Randy Pitchford, CEO of Gearbox, publicly addressed these complaints through social media. His posts frequently blended hardware advice with sarcastic remarks. One notable tweet advised players, “If you’re not happy, get a refund on Steam.” Pitchford emphasized that Borderlands 4 is optimized for high-end systems, suggesting that older PCs should not anticipate top-notch 4K graphics. He encouraged players to adjust their in-game settings to achieve a balance between frame rate, resolution, and visual quality. Beyond practical recommendations, Pitchford’s responses sometimes contained mocking comments. When the game’s AI upscaling was challenged, for example, he posted, “Go ahead, code your own engine and show us how it’s done.” While some of Pitchford’s points had merit—he cited statistics indicating that less than 0.01% of support cases related to genuine PC performance issues—his communication style, characterized by sarcasm and a know-it-all attitude, ultimately alienated rather than reassured players.

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